Customer Testimonials
I traded my car in, got KBB value! Everyone made me feel welcome, best car buying experience.
We had a great experience shopping at Honda of Cleveland. Our Salesman James Matthews was awesome. We went in knowing what we were looking for and James directed us straight to it. James was very knowledgeable and answered every question we ask him. We walked away with a new car and a great experience. We will definitely be doing all of our business at this dealership. Everyone needs employees like James. Thank you Honda of Cleveland for having such an awesome employee and an awesome experience. Mike Hamby in Financing was very friendly and professional.
Inside was clean, KJ was nice, car ran and looked good, was in and out quick
I had a great experience car shopping at Honda of Cleveland. I got all my questions answered. KJ was a big help.. and very kind.. He made it a stream line process and guided me the entire way. He's a great I will definitely buy another car from him!
Kosygin did a wonderful job at helping find exactly what I was looking for. He was attentive to my request and demonstrated an effort to achieve them. I am satisfied and content with the service.
What a fantastic experience! I went into the dealership expecting to be disappointed like I had been at several nearby competitors. I should have started my search here. This is the third time that I have purchased a vehicle from Honda of Cleveland and I always leave happy. Thanks to my salesman KJ and everyone else that made the impossible happen!
Kosygin Jones (KJ) was freakin awesome, definitely give him a raise for real tho! Awesome service! 100🤘
Absolutely amazing service salesman wasn't pushy at all and tried his best to explain in detail with all of my questions.
I write reviews proudly and most of the time it’s about TERRIBLE customer service! NOT THIS TIME. I am pleased to say that Jaime Burns of their Internet Department did an excellent job. This was a distance purchase and Jaime immediately went out and filmed a personal video of the vehicle for me. James then came into the picture and became my main “go to” guy for any questions or concerns. And when I had to fly in to the dealership from Charleston, South Carolina he picked me up from the airport ON TIME and took me back to ...
Michael made purchasing my car a breeze. If you’re looking for a hassle free salesman this is your guy! He’s fantastic to work with.
We had a very pleasant experience when purchasing our new Honda Pilot. Michael Ray was very helpful and patient and answered all our questions and helped us find the car best suited for us. Everyone at Honda of Cleveland was very courteous and easy to deal with when making our purchase.
I cannot say enough good things about this dealership - Jessica Brooks, Lindsey Thomas and Jason Simon are amazing! They helped me get the car I wanted at a fair price without charging me any add-on fees. Given the current environment most dealerships are charging add-on fees up to 7k over the sticker price, not Honda of Cleveland, I only paid sticker price. Hands down they've got a customer for life as I'm definitely a Honda girl as is most of my family!
Micheal Ray was a excellent salesman! He helped us understand every step.of the process clearly and was very knowledgeable about the vehicle we purchased. Thank you Micheal
James was so easy to work with and made this a great experience. When we get ready to purchase another vehicle, we will definitely want to work with James again!!
Great experience with Lamar as our salesman and all involved. Very responsive to questions and follow up. Sales staff and finance team provided very professional services to us.
Lamar Thompson was a great salesman and always trying to get business made the visit a wonderful experience will definitely be back !
Thank you for helping us find our next family car! The buying experience was simple, great customer service, and no pressure purchasing.
I have purchased 2 vehicles over the last few years and with each one it has been a great experience!
They really worked with me on the price and making sure that I got exactly what I wanted!
Very good customer service very nice and polite people great deals and everything was delivered in a timely manner like promised.
Micheal Ray was the best! We told him the price we wanted to stay around and he made that happen! Very professional, approachable, and most of all honest with us. He made everything easy to understand and overall great experience!
Micheal Ray did an amazing job working to help me get approved for my first car loan! I’m so happy with my new car and the service I received from Honda of Cleveland!
Honda of Cleveland was great! They made the car buying process comfortable and seamless! We would definitely recommend them to others!
James was by Far the best! Really enjoyed my experience with Honda of Cleveland! When we are ready to make another purchase we will definitely be contacting James!
Michael was very attentive very knowledgeable very honest I would choose him again, was willing to work with me and my husband to get our payments where they needed to be. Thanks Michael a job well done!
The group of people we met with today were very friendly and personable. They made today stress free and easy. We were first approached by a young male who was super nice, a genuine smile and seemed very outgoing and then he kindly transferred us to who we were scheduled to meet with who was Michael ray. I saw the listing for the vehicle online from Lamar. I explained I am interested but living a decent ways away I didn’t want to waste anyones time. He provided all info he could possibly give about the car to me and ...
We worked with Jason and Lindsey. First, let me say that Jason was so great to work with. We actually didn't end up buying a car from here, but Jason was so kind and helpful I still wanted to share that experience for anyone looking for a vehicle.
I was treated great. Kept informed of the progress of the delivery date. Second car I have bought here. Will definitely recommend.
James has been the absolute best guy to talk to and buy a car from. He has helped my mother-in-law buy a car and now my husband and I. This car that we just bought is our first dealership car and the process was so easy and lighthearted. Honda of Cleveland, TN is where it's at y'all.
Michael Ray was absolutely amazing during the whole process! He made everything painless! Definitely would recommend him and Honda of Cleveland to any friend/family!
James went beyond what he had to do to make my deal even contact the loan place for me made it a quick in and out would recommend him to anyone
He went above and beyond! Got us a good deal!!! And I drove out the parking lot with my Gator Blue Honda! Go Gators 🐊 You will not regret working with James; he isn’t pushy and goes above and beyond! Thank you!
Best dealer ship around ,and will work to help you get what u want great
James goes out of his way to help his customers! You won’t find a better guy. He brings his faith into practice in how he helps people
James has done a great job helping us find the right car. Has alot of information and great people skills. would recommend him to everyone.
Bought my 2017 tacoma from James Matthews. He was extremely helpful and friendly. He assisted in getting me the deal possible. 10/10 would recommend him for my friends and family.
James Matthews truly puts customers needs first. Works tirelessly to make sure shopping experience is great. He is very knowledgeable and helpful!
This guy is amazing I really enjoyed my service with him and my visit at the dealership. One of the most phenomenal car salesman I have ever met this gentleman needs to be promoted to general manager. And only did he help me buy a vehicle but he also put me in a vehicle that was suited for my lifestyle. I am very thankful for James at the Honda dealership because he made my experience and experience of a lifetime. I look forward to bringing my children to the dealership hopefully James can be the one who sells them a ...
James is the best cars salesman there is! I have bought multiple cars from him. He cares for everyone he helps and makes sure you are getting the best deal you can. He walks you through every step and makes you feel super comfortable. I send everyone to James looking for a car.
James Matthews is without a doubt one of the best and easiest dealers to work with. I gave him a budget, a list of things I wanted checked off on the vehicle, what I was wanting and looking for, and something that my wife would absolutely love. He had 3 pages of vehicles for me all within or below the budget I gave him within 2-3 hours. One of the fastest and smoothest processes I’ve ever gone through with a dealership. He worked hard so me and my wife could make an easy decision and signing. Hard working, dedicated, honest, ...
I was able to send my mom to James to buy a car and it was such a relief knowing that she was going to be taken care of. James made the process so easy and helped her find the perfect car to meet her needs and stay within her budget. She said it was the easiest and best car buying experience she has ever had!
We have bought two cars from Honda of Cleveland and I couldn't be happier with there service.
We have bought 2 cars from Honda of Cleveland and couldn't been happier with there customer service. We used James Matthew's both times!
James is the best! We have bought more cars than I can count from him. I recommend anyone looking to him!
James is professional, knowledgeable, friendly, and polite. James helps streamline the car purchasing experience and works hard for you the customer to fulfill your needs and show you are a valuable customer and your time and business is appreciated.
My husband bought 2 vehicles and my son bought 1 he is a very friendly and always made us feel comfortable and not just like a customer never felt like he just wanted to make a sell always told us the truth and everything never hid anything from us James is awesome.
James is hands-down the best car salesman I’ve ever had to deal with. I’ve bought roughly 10 vehicles through him. He goes out of his way to make sure you are taken care of correctly.
Enjoyed my experience at Honda of Cleveland. They made it easy to do business! Great!
Very nice dealership! Everyone was helpful and kind. Really liked the environment. Nice, clean lobby.
bought 2 cars and my daughter is buying her 1st car. James Matthews is great
They had excel that service that suited our car buying needs. I felt welcome here.
I have been a Honda girl my whole life. I have used Honda of Cleveland multiple times for purchases and service and never had an issue. On 12/29/21 I scheduled an oil change, my car was flashing A16, and I needed them to check my alignment. Backing tracking just a bit, my vehicle has been pulling to the right since I bought it in 2020. At my first oil change I asked them to check out the alignment, they said they did, and found nothing wrong. So back to this appt., after having my car a few hours Roger calls me to ...
This was the best car buying experience I have ever had! I will refer people to Honda of Cleveland!!
I was very warmly welcomed and very satisfied in the entire process of purchasing my vehicle!! Even afterwards I have been helped phenomenally by James, he is a wonderful salesman!
As always love dealing with everyone at Honda of Cleveland . I had to wait for a couple of months till my new 2022 Honda Civic came in and they kept me up to date of when it would arrive finally came in and they took great care of us during the buying process made it supper easy and supper fast . Thanks Michael , Lindsey , and Brandon !!
very friendly and knowledgeable staff. I enjoyed the atmosphere and how my questions were answered efficiently and effectively.
Thanks to Honda of Cleveland for a smooth process in getting this 2022 Honda Accord Sport.
Worked with Lamar .. easy to work with … we’re repeat customer got a good deal on 2022 Ridgeline! Ask for him if u go by
Michael Ray was a great salesperson. He listened to me and didn’t try to sell me something I didn’t want. No pressure. When they didn’t have it on their lot, they found exactly what I wanted. They moved very quickly. I’m impressed. I’m happy. I took advantage of the 0% financing fir 36 months. Thank you Honda. I would definitely recommend Honda of Cleveland to anyone. They made it easy to drive away smiling in my new Honda.
Amazing guy answered all of my questions , went through the process step by step I had no issues with him
All the people I had contact were very friendly and approachable.I didn't feel pressured while I made my decisions to purchase the vehicle
Good experience. Courteous, informative, answered my questions and took care of everything. Will recommend to anyone looking for a vehicle.
Thank you for making this process as easy as it could be. I will be back
Honda of Cleveland goes above and beyond to help their customers get exactly what they want. Thank you, Michael Ray for all of your assistance.
Wow! H of Cleveland! You did it again. I sent a customer to you from Atlanta to buy a Sport Utility vehicle. She loved the entire experience. Your team, W T - Lindsey - detail and the F & I Manager were amazing, transparent and made the experience a joy! Seriously--- very nice work!
Really good service and the saler don’t try to puss you on buying something you don’t like
The showroom is neat and clean and the entire staff is friendly and knowledgeable. Michael Ray helped us find an amazing new CRV. He is very knowledgeable, helpful and there was never any pressure. We would highly recommend Michael Ray if you are looking to buy a new car.
Michael Ray made the process of buying a new car very quick and simple for me!
This was the most pleasant car purchase experience I have had. Michael was so patient with me and answered every question thoroughly. He made every aspect of the purchase, from finding a vehicle, financing, scheduling pick up and familiarizing me with the car, so smooth and enjoyable. The Honda of Cleveland dealership is tops in my book! Thank you for making the time spent with you a very positive experience that won’t be forgotten!
Michael Ray was really helpful in showing me both new and used options and also working with our budget. He did not pressure a decision but the information he gave helped with our final decision.
Michael was absolutely the best he took great care of us and made sure we got the best!! Thank you Honda of Cleveland
We had been looking everywhere for a specific vehicle, and Michael Ray found me exactly what I needed! He made everything simple. Would definitely recommend!
Best car buying experience ever! Thank you, Tyler, for treating us like family. You were so personable and honest. It was a true pleasure working with you on selecting our teenage son's first vehicle. We will definitely reach out to you when purchasing another vehicle.
My second Pilot Purchase from Honda of Cleveland A pleasant experience. Fred Stewart was very helpful and knowledgeable Good customer service on previous Pilot 2015
We have purchased 4 vehicles from Cleveland Honda. We have been completely satisfied with our experience. The service department has been excellent to deal with.
Michael was an excellent representative for Honda. I changed my mind about what I wanted to buy and Michael switched gears without missing a step. No pressure, but extremely knowledgeable. Great experience and great car.
We had a great experience with Michael! He was friendly, helpful, and honest. We will definitely continue to deal with him in the future!!! This Honda dealership is top notch!
Friendly with impeccable service. Family vehicle needed service to safely continue long journey back home with wife and kids. Walked in without an appointment on a busy day and Mark Duncan was able to have our vehicle serviced and quickly.
Great sales person very friendly and he never pushed us for anything we had a great experience thanks to Jerry
They were very helpful at getting me the exact car I wanted at a price that was comparable to other dealerships in the areas. They were very accommodating.
Zach was great, he stayed late with us so we could make a decision on a vehicle. Steve Hailey was very professional also. We were very pleased with the experience.
Warm, genuine, friendly service. I didn’t feel like I was being hassled or harassed but that they wanted to take care of my vehicle needs! Even as a female buyer, I felt very comfortable through the whole process and got the impression that my business was welcomed, appreciated, and valued.
Great buying experience. I was contacted immediately by Michael. He walked me through everything I needed to know, and then more. My entire car buying experience was perfectly flawless. Such an easy process. I know we all need some nice guidance during these hard times. Thank you Michael, and thank you Honda of Cleveland for my car.
I can honestly say it was an experience of a life time. They sold me a new CRV and gave me the shirt of their back. Good experience all around! I will shop there again.
Such a great experience! Jerry was so helpful and patient. I was concerned about feeling pressured, but that was not the case at all. Jerry showed me all my options and helped me choose the perfect car for me. I absolutely LOVE my new Honda!
Jessica, Michael and Lindsey made my first new car purchase outstanding. They were upfront, prompt and responsive to my needs as a new customer. Michael gave me a full tour of the vehicle, answered my questions and even fed me a hot dog on my way out. It was truly a pleasure to do business here.
Very good location extremely nice showroom People were all very friendly very informative not pushy at all just great to deal with
This was the best experience. Amazing people was nothing but friendly.
Our time at Honda of Cleveland was a breeze! Thank you to Zach who went above and beyond to help us and get us an amazing deal! The entire process was great! We will be returning customers for sure!
Michael and Mike made this purchase an enjoyable process. Very easy transaction.
I came in to look at this truck and immediately started helping me. Very prompt and cordial.
Michael Ray was was wonderful to work with. He made the buying experience so easy. He went above and beyond to help my husband and I. We love our Honda!
Lindsey and Michael went ABOVE AND BEYOND to get me in a great vehicle! We hit a few hiccups but they worked with me to get me a great deal. I highly recommend Honda of Cleveland
Stephen did the paperwork to help me get my car today! What a joy he was to talk with! Enjoyed my time with him! He made my buying experience enjoyable. I would definitely recommend this dealership!
These guys were fantastic, the whole staff is friendly, but James Matthews is the man to go see! Mr. Matthews and the dealership worked tirelessly to get me approved for my new truck. James was friendly, honest, and knowledgeable. He listened to all of my concerns and was not pushy with me at all. When its time to buy for my wife, or trade in on another, I will only be going to see James. Highly recommend!
I had a great experience with all of the staff at Honda of Cleveland. Everyone was nice, efficient, and so so helpful in the process of getting me my first adult purchase
Wonderful experience with all members! Had most paperwork completed on arrival which made the process so smooth! Will def consider Honda of Cleveland for all future Honda purchases!!
Very nice and friendly people! Michael made sure I found the perfect car for me and made my first experience of purchasing a car amazing. Will definitely recommend to family and friends!
Michael was super friendly and helpful when it came to finding information out about my new car. I was buying from another state and he made it very easy!
He made sure I was aware of everything during the prosses, he even helped me set up my phone and worked with a longterm schedule!
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