Customer Testimonials
We had a great experience at Honda of Cleveland. They worked with us to get the deal we wanted and provided a great experience. This is the 2nd vehicle we have purchased from them and can’t say enough good things.
Everyone was courteous. Harold Blackstock was especially knowledgeable, attentive, professional, and thorough with details. It is apparent he takes pride in his work. He showed me everything in my price range and gave me thoughtful explanations to all my questions. He was SO VERY nice to work with. There was no pressure to buy. I did make a purchase of a very well-maintained pre-owned vehicle from him and I’m glad I did. I’d recommend Honda of Cleveland to anyone in the future.
Let me start by saying I am an Industrial Engineer and Industrial Electrician. I had an issue that I could not correct on a 2016 Honda Civic. The dash display gave me The following warnings after changing the rear brakes: Electronic Parking Brake Problem, Tire Pressure Monitor Problem, Brake System Problem, Brake Hold System Problem, Power Steering System EPS Problem, Vehicle Stability Assist (VSA) Problem, Hill Start Assist Problem, Drive Carefully System Initializing…. Let it be stated that the Power Steering is working as it always has, and the Emergency brakes are engaging and holding the car. I took it to ... Read More DealerRater - Jun 21, 2025
Friendly, honest, took the time to answer all questions. Jamie showed us multiple cars on several trips to ensure my family got the right car for our needs at no time were we pushed or made to feel like we needed to buy a more expensive model Fantastic price
My wife and I just purchased our first Honda from Harold. He made the process easy and as painless as car buying can be. We were extremely pleased with the excellent customer service he provided.
We just purchased our first Honda - A 2025 Honda Pilot! We knew exactly what we were looking for, and Harold was just the man to get it in our hands quickly. We couldn't be happier with our new ride & the phenomenal service we were provided!
We just recently purchased our third Honda Odyssey from Harold Blackstock! He made our car buying experience as pleasant as humanly possible! He helped us navigate the ins and outs of choosing the model that was right for us and gave us an incredible amount of help with our trade-in! WE are big fans of Honda of Cleveland and Harold Blackstock!!!!! Ed and Judy, Signal Mountain
James was very nice and very professional. Answered every question that I had and never pressured me. I recommend him for any of your needs!
I've grown to like the looks of the New Honda Ridgeline. So I stopped in a couple of weeks ago and met Shane. He was not pushy but let me take my time to really get to know the truck. We took a test drive: and I fell in love with with the Ridgeline. Went home, got my wife, and went back for her to have a drive. Shane led me through the entire purchase process. Everyone at Honda of Cleveland were liked we had known each other for ages. Thanks to Shane and the Entire Team for the ... Read More DealerRater - Apr 6, 2025
James Matthews with Honda of Cleveland is an outstanding sales consultant. He was knowledgeable of the 2025 Honda Pilot, and he was incredibly kind. Prior to arriving at the dealership, he responded promptly and answered my questions. At the dealership, he continued to answer all of my questions and listened to what we had to say. He helped us with pricing on three different trim levels and worked with us to purchase the 2025 Pilot Elite in Metallic Red. During negotiations, he worked with the "infamous" New Car Sales Manager, Lindsey Thomas. She was honest and kind. We are currently ... Read More DealerRater - Mar 19, 2025
I went late in the day 5:30 to take a test drive well.that resulted in my wanting to lease the car. I was well taken care by Harold, Rodney and Ethan.
Easy to deal with, up front and honest with customers. Family friendly and everyone smiles and treats you like they have known you their entire lives. Definitely recommend visiting to find the perfect vehicle
Zach was wonderful! I was hesitant about buying a new car but Zach made it so easy. Highly recommend him!!
Wonderful, easy experience purchasing a vehicle with Ethan. I highly recommend working with him. He is kind and knowledgable.
False advertising. No interested in cash buyers. Found a miata on the lot. Contacted them asking for a total cash price. Said I need to talk to a manager. I said, ok, have a manager contact me. Then responded saying the manager sold the car at auction and it wasn't available for sale. Yet, it's still advertised on their website. Have no idea who the sales person was because they texted me.
JAMES THE GREATEST. WOW. VERY DEMURE. VERY MINDFUL. VERY HELPFUL. THANK YOU FOR MY SECOND CAR IN 6 MONTHS AND I AM SO HAPPY!!!!
We bought a 2024 Ridgeline from Honda of Cleveland and James Matthews was our sales representative and he was great! We had a great experience at Honda of Cleveland. Thank you!
10/10 would recommend Lamar an Honda of Cleveland! super easy going person! Won’t go anywhere else!
It was a pleasure working with Lamar on our new vehicle purchase. He is so friendly and made our experience with Honda of Cleveland easy and perfect. Thank you Lamar!
Best salesman there is! Makes sure he helps you in every possible way he can. I would not recommend buying a car from anyone else !
Honda of Cleveland was really nice & easy to work with. Everyone was friendly and inventory was nice.
Will go out his way to help you get the deal on your dream vehicle.
Very friendly person and willing to go out of his way to help people. Very professional!
Absolutely wonderful experience. They provided us respect and partnership to come to an agreement to purchase a great Ridgeline. From the first contact with Tayzia to the last handshake with Zack we enjoyed the experience. We will be back with our second Honda for service too!
This dealership was very kind and made you feel welcome. Harold went out of his way to help me find what I wanted. He was the most helpful salesperson I have ever used in purchasing a car.
James puts the beyond in above and beyond. He seriously does the absolute most for his customers. He doesn’t treat you like a typical salesman. He works with you, tries his best to help you, and genuinely wants you to be happy. If I had a million dollars to spend on buying cars, I would buy every car from James!! He is AWESOME.
This dealership was the only one in Cleveland that had a mini van on their lot. They had a nice selection to choose from and were very helpful. James was top of the line! I couldn't have asked for a better salesman and am so grateful for everything he was able to do for us! Would 100% recommend him to everyone.
This dealership was very professional, friendly and honest with our trade in and purchase of a new vehicle.
My wife and I recently purchased a car from Honda of Cleveland and it was a great car buying experience. James Matthews was our sales rep, and Lindsey Thomas was our Sales Manager. Both James and Lindsey were genuinely interested in our story of what we were looking for and why. We walked in to Honda of Cleveland to purchase a car, and we walked out of Honda of Cleveland with a new car and 2 new friends. This is our second purchase from Honda of Cleveland (2020) and both experiences were great, but this one was exceptional. James and Lindsey were (... Read More DealerRater - Jun 11, 2024
Awesome man to work with!! He took the time out of his personal life to help us! I couldn’t be more grateful for him. He got me my dream mini van !!! When u make that switch to a Honda you need James!!!!
James is an amazing person to work with! 3rd car we have purchased through him and he has always made it a great experience!
Our initial lease experience was pretty good - great salesman and a nice price, in spite of a unprofessional experience with the finance crew. The real issue has been since then. Our brand new CRV Sport developed a steering issue that is, at best, a huge annoyance and at worst, a danger if you are navigating heavy traffic. We are being told that a replacement part is not available until September (over 1 year after the problem started) and the dealership nor American Honda Motors are willing to offer any other solution. In fact, unless I contact them, we don't ... Read More DealerRater - Apr 11, 2024
I recently bought a car from Honda of Cleveland and James Matthews was my sales rep. James went out of his way to get me what I wanted for my trade in. He took such good care of me while I was there. James was genuine and a real professional. My time was very limited and he went out of his way to get me in and out quickly. I teach school and a business owner as well. James even paid a visit to my business, showing how invested he is in our community. I simply cannot say enough about ... Read More DealerRater - Mar 20, 2024
We worked with James Matthews several times now. Always does his best to get us exactly what we are looking for and never disappoints.
Everyone was very friendly and professional. We were treated very respectful with smiles on their faces
James Matthew's was amazing! Took such good care of my wife and I! Could not ask for a friendlier, personable salesman. Will definitely recommend him to all my friends and family.
Our salesman “James Matthews” was great through the whole process. Our daughter was buying a new car and he was very patient with us, explained the vehicle’s completely, answered all of our many questions, and was a pleasure to work with. The manager and finance guy was also great to work with, just good people.
Saw a used vehicle on the lot over the weekend. Decided to stop in on Monday and from the very first moment Andre quietly and humbly approached and asked if he could help. He was one of the nicest and friendliest salesman and person I believe I have ever met. He was very helpful, with no pressure and bent over backwards to answer our questions and help us. He worked with the manager lindsey Thomas and together I feel like they gave us a very good price on the vehicle which we bought. Lindsey was also great to work with ... Read More DealerRater - Feb 27, 2024
James is by far one of the best car salesmen I have had the opportunity to work with. He is honest and straightforward
James was fantastic. This was the smoothest process we have had buying a car. Mike the business manager was also great and very organized.
Overall, I had a pleasant experience at this dealership. James Matthews was a tremendous help and was a pleasure to work with. If I am ever in need of another vehicle, Honda of Cleveland may be a potential option for me to purchase another vehicle. I thoroughly recommend going here.
For 9 years me and my family have had the best experience and help with James. he’s always works with us and meets our expectations. Highly Recommend both James and Honda of Cleveland.
We had an amazing experience at Honda of Cleveland! James brought me my dream car and helped us work financing to stay in budget!!
Very good people to deal with we had a very good experience with them I would recommend them to anyone
The BEST experience I have ever had at a dealership. Lamar was committed to getting me the CRV I wanted with all the features I desired.
We had the pleasure of working with James Matthews tonight. He was so kind and helpful with a warm smile and a solid hand shake! He was not pushy or aggressive and definitely didn't make you feel uncomfortable like some other salesmen. He had everything ready for us when we got there, so professional! He is a perfect example of what an exceptional Sales Representative should be! I highly recommend him and our family will continue to use him for future purchases.
Easiest car buying experience we've ever had! Harold, Lindsey, and Mike were all so accommodating. Buying a car is a daunting experience. It means so much when those involved respect your time. I would buy my next 10 cars from Honda of Cleveland!
The dealer experience was pleasant and laid back from the moment we arrived. Everyone was friendly and helpful with no high pressure sales.
The best Service and Sales department I have worked with. This is our 2nd car with them. We have had different salesmaen, different service reps and financial people and everyone was wonderful to work with.
Tayzia Matthews was excellent in her field and so kind. She understood exactly what I was needing and where I was coming from. Thank you Tayzia I pray many blessings upon you and yours.
We had a good experience at Honda of Cleveland. The staff was friendly and accommodating. Harold Blackstock was our salesman and took the time to explain as much as he knew. He was genuine and not pushy or overbearing. It was an overall good experience starting with sales to finance.
Very nine very honest threat salesman would recommend to an one looking to buy a car
Andre Dolberry gave excellent care and service. Made sure I was happy with what I wanted and really worked with me and my budget. Would definitely recommend.
We were searching for a newer model RAM 1500 pick up. One showed up on CarGurus at this location. Upon my first contact with the dealer, we had a couple of different people reach out. The last person I spoke with was Tayzia. She was very responsive, worked hard to get the information that I had requested, and got back to me very quickly. While I was looking at other vehicles at other dealers, she stayed in touch and followed up numerous times to ensure I had no other questions, but was not bothersome or pushy. We live in Atlanta and ... Read More DealerRater - Aug 3, 2023
This is my family’s 3rd purchase here. My mom and I love it! Harold Blackstock is very conscientious and super easy to work with. We highly recommend! The dealership has a great atmosphere - comfortable waiting areas, items such as water and snacks are freely offered. Everyone is so friendly and smiling.
They were great and help me out and still going to help me and my husband out
Great deals with great service! James will make it happen, every time! He is the BEST!
This is the second car we have purchased from Honda of cleveland. Our Salesman James Matthew's was top notch!
Thanks Andre enjoyed dealing with you on my recent purchase of the JL Jeep. Now ready for the 5.0 pretty orange GT Mustang. Thanks again Dale Prince
I highly recommend Honda of Cleveland. The service department is awesome. If you are looking for great quality work Honda is the place to go.
They were professional, very consistent, and kind. They were not over bearing, and took the time to understand what I needed and wanted. The sale woman also calls me as promised!
Below is an email exchange between myself and the Honda of Cleveland GM. The bait and switch tactic is still used after all these years. I look forward to the car market returning to consumer based.
I inquired about an Odyssey a few weeks ago. I was contacted by a member of your staff. Your dealership did not have the color combo my wife wanted. Jessica Brooks contacted me on June 30 and stated that the color combo was now available at your dealership. She asked if I was available to come see it during the weekend. I advised that I ... Read More DealerRater - Jul 4, 2023
In my opinion Roger is the BEST in the service department. He goes above and beyond his call of duty to make me happy! Always willing to explain in detail what is happening with my vehicle.
Very pleasant experience at this dealership. John, our salesman was very knowledgeable, patient with us and helped tremendously. Ethan in financing was also a pleasure to work with. Would recommend Honda of Cleveland.
James was awesome! Such a great salesman! Definitely would recommend and will definitely be back! Very painless experience and great experience!
Great place to vehicle shop! Zack Ramsey and Rodney Bethune are great to work with!
Honda of Cleveland took care of my wife and I the moment we walked in the door. It was a clean and well kept dealership with friendly staff! All around a great experience but really wanted to call out our salesman James for making sure our needs were met and coming in at our price point that we told him up front about. Thank you Honda of Cleveland and James!
Larry Fowler was great. He was very professional Grest asset to the company. He showed us great service. He worked with me and my granddaughter to find the best car for her.
Dakota is an amazing young man. He made me a great deal on a beautiful car. He handled everything quickly and worked the best deal for me. I will be back to see him when I am in the market for another vehicle.
From start to finish we had nothing but friendly, helpful, professionalism from Honda of Cleveland.
John Wheeler was great to work with. Very knowledgeable about the vehicle and took the time to show us all the features. Would definitely buy from him again!
We were traveling on vacation through TN when my 2007 Accord started acting up. We quickly located this dealership and we were able to get the car there. It was past 6 PM so we did not expect anyone from the Service Dept to be there but William Oltz was there working late. I explained my situation and Will offered to let us use their loaner car to get to a hotel and that he would work my car in first thing in the AM since we were on vacation. We spent a nice night in Cleveland and the next morning Will ... Read More DealerRater - Mar 28, 2023
Jahmal Johnson went above and beyond to help me find the car of my dreams.
What an enjoyable buying experience! We just loved Dakota, he was very knowledgeable but not too pushy. He did a fantastic job and we couldn't be happier with our new car. I would buy from here and him again!
James Mathews was extremely helpful and friendly. We are very glad he helped us purchase our vehicle.
Amazing help and very easy to work with!! Super Nice! John Weeler Redney Bethune Recommend!!!!
Excellent service nicest people to work with wouldn’t change anything had to wait for it and changed colors but the experience was great
John Wheeler was a phenomenal salesman, funny too. He did his best to help get a good deal and what we needed for a the car we wanted. He took his time with us and made sure we where happy. If your ever in need of a good deal and nice people Honda of Cleveland is your place.
The staff was very accommodating. They went above and beyond to make sure I was satisfied. I love my 2023 CRV! John Wheeler was my Salesman. He was a very nice guy! Rodney Bethune and Heath Sane were also involved in making sure that I had a very satisfying experience.They went above and beyond. I highly recommend Honda of Cleveland!
We worked with James Matthews and Rodney Bethune. We had an easy trip to find the car we were looking for. James found the perfect car for us and made our car buying experience the easiest one yet. Thank you Honda!
Great experience. There was no pressure from the start. John Wheeler was great to work with. He answered all of our questions and allowed us to test drive multiple cars until we found the one that we liked. Definitely would recommend him to anyone looking to purchase a vehicle. Visiting this dealership was a pleasant experience.
Purchased 2023 Honda Odyssey, and could not have been more pleased with the service and sales process. Highly recommend this dealership!
We were very pleased with our experience with Honda of Cleveland. Everyone was nice and we did not feel harassed by them as we have by other dealers. We also had compared prices with other dealers and got the best price with them. James was a great salesman and very easy to deal with.
John Wheeler was an awesome sales representative and I would love to do business with him again if needed. He was able to answer all my questions and explained things well. He made me very comfortable and the process quick and easy. Greatest car buying experience!!!!
John wheeler was the most amazing salesman!!!! Kind understanding helpful patient fun also just outstanding customer service. Helpful took the time to help ,e get my car stuff all setup very friendly the dealership is very fortunate to have such outstanding person on their team. John made my purchase a swift and happy experience. John make’s purchase of a car fun exciting. John is very knowledgeable about the cars he sells to a person. Which makes a person buying from him stress free and delightful I’m so happy with my experience…
Very satisfied! Traded in my 2007 Lincoln for 2011 Fusion! Great deal! Thanks Honda of Cleveland!
I took my vehicle in for an oil change and in the past they would always check the light and let me know if any of them were not working and would offer to change them. I knew I had some lights not working so when I went to pick up my vehicle I asked the service advisor about than and he said they don’t check the lights anymore however when I received my paperwork they have the exterior lights checked green (checked and excellent at this time). If they were not checked then maybe they should behave put ... Read More DealerRater - Dec 20, 2022
The very best place to buy a new Honda. My salesman (John Wheeler) was very professional and knowledgeable about the products he represented. I highly recommend this dealership!
James and Brandon were so helpful in finding a car for me and my husband while in a pinch! My car was stolen out of my driveway in New Orleans right before Thanksgiving. While in Tennessee visiting family for Thanksgiving, James and Brandon really made buying a new car work for us in our situation. Patience and compassion is something that both of these salesmen showed me and my husband during a really tough time, and we are both so great full for them. Keep rocking guys!
Fast and friendly service from the sales team and also the service department. Gave us lots of options with our payment plan and worked well with our preferences.
The best customer service ever! to have your car serviced at. My new home! They made me feel like family and welcome
Honda of Cleveland made our car shopping and buying experience wonderful! Specifically James Matthews-- Easy to communicate with, not pushy, genuine and a pleasure to work with! We look forward to being a customer of theirs for years to come!
Fred was awesome! He treated me with great care and was extremely helpful in making sure he knew exactly what I was looking for. Highly recommend him to anyone looking for a good deal.
Fred is the best. We always buy from Fred and Honda of Cleveland and it is always a great experience.
KJwas great to work with when I came to the Honda dealership to sell my car.
If you want a trust worthy mechanic then you want to bring your car to Honda of Cleveland and see Mark. I don’t trust anyone else with my car, because my family being safe is more important than anything.
Mark is great! I can call anytime and know that I can depend on him to take care of my car needs. I always recommend Mark to anyone in need of service for their car.
James Matthews was an exceptional sales person. He was on top on my needs and spent as much time as I needed for him to explain all the features on the new vehicle. He made the buying process as pleasant and easy as possible. Thank you James and Honda of Cleveland
James is the best. Very helpful, knowledgeable, and eager to please. I highly recommend him.
James is an asset to Honda of Cleveland! Very professional, helpful, and courteous! I highly recommend James Matthews and Honda of Cleveland!